Refund policy

We accept returns of all unopened products for 30 days following receipt of your order. All returns must be approved before returning the item. Due to the nature of the products that we sell, we cannot accept returns of any used items., example below:
You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. We try to be generous with this refund policy, however, there are some exceptions. Orders containing a 10g tube of our pure oils or 4+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer may be required to return the product and must pay for the return shipping. If you have any questions please contact us at support@gupak.biz with any questions.

GUPAK is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Refund Policy for all other products:

You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable.

DEFECTIVE PRODUCTS:
You may return all defective products for credit or exchange within 10 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.

Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.